General Assist Customer Support
Spare Parts - Price, Availability & Ordering
Use the Webstore to identify parts, check stock and place orders
Available for Australia and New Zealand
To quickly confirm the correct part number, check price and availability, or place an order, please use the Webstore.
What you can do in the Webstore
| Function | Details |
|---|---|
| Confirm part numbers | Check that the correct spare part has been selected for the unit. |
| View pricing | Obtain current spare-parts pricing. |
| Check availability | View current spare-parts availability. |
| Place orders | Submit spare-parts orders online. |
| Exploded views | View indoor and outdoor unit diagrams to help identify the required component. |
| Manuals and documents | Download available manuals and supporting documentation. |
| Error codes | View error codes and basic troubleshooting references. |
| Date to dealer | Find the recorded date to dealer where available. |
| Spare parts returns | Complete a spare-parts return form where applicable. |
Why use the Webstore? It is the fastest way to access real-time information and complete many spare-parts requests without waiting for manual confirmation.
If you still need assistance
If you experience an issue accessing the Webstore or cannot locate the information you require, please reply to the ticket with:
- Indoor unit model number
- Serial number
- Outdoor unit model number, where relevant
- Photos of the rating label, if available
- Photos of the part required, if available
Providing the model and serial number helps us verify the correct parts information and reduces the risk of an incorrect component being supplied.