If you are experiencing issues with your Fujitsu FGLAir Wi-Fi connection, you can send a log file directly to Fujitsu General to help diagnose the problem.
Follow the instructions below to generate and send the log file.

Step-by-Step Instructions

  1. Open the FGLAir App

    • Tap the menu icon (☰) on the top-left corner of the home screen.

  2. Access the Application Version Screen

    • From the side menu, select “Help”.

  3. Display the Application Version

    • The app version number will appear at the bottom of the Help screen.

  4. Generate the Log File

    • Press and hold the displayed version number until the log file email window opens.

      • Android: Hold for at least 3 seconds

      • iOS: Hold for at least 10 seconds

  5. Send the Log File

    • A new email will automatically open with the log file attached (e.g., Ayla Log File).

    • Change the recipient address to:
      ? fglair@fujitsu-general.com

    • Tap Send to submit the report.

Notes

  • The log file contains diagnostic data used by Fujitsu engineers to identify and resolve connectivity issues.

  • Ensure your mobile device is connected to the internet before sending.

  • Include a short description of the issue (e.g., “cannot connect to Wi-Fi” or “device not found”) in the email body to assist with troubleshooting.